Overview:

We’re looking for a detail-oriented, tech-savvy team member to join our web support team. In this role, you'll provide efficient and high-quality customer support by managing client website updates through our support system (HubSpot). Responsibilities include performing basic content changes, troubleshooting and resolving website issues, identifying and solving coding-related problems, and thinking creatively to support client needs—while maintaining the integrity and functionality of their websites.

While we offer training for many of our tools and services, a solid foundation in HTML and CSS is a must.

Requirements:

The ideal candidate will demonstrate the following skills and abilities:

• 2+ years of relevant experience in a technical support role.
• Proficient in HTML, CSS, Bootstrap, and Liquid code.
• Solid understanding of DNS configurations, syntax, and related terminology.
• Ability to adhere to existing website coding standards, including maintaining ADA compliance.
• Eagerness to learn and work with our suite of platforms/products, including NestHub, LiveChat, Grade.Us, CallRail, Agency Analytics, AHREFs, and SEMRush. Prior experience with any of these tools is a plus.
• Strong problem-solving skills, particularly in addressing client issues related to website functionality, data feeds, SEO (specific to the Property Management Industry), and overall client experience improvement.
• Collaborative mindset with the ability to effectively communicate and escalate unresolved issues within the team.
• Excellent communication skills, with the ability to provide top-tier customer support to clients via email and phone.

A Plus if you:

• Previous experience using HubSpot is strongly preferred.
• Familiarity with the Property Management Industry is a plus.
• Knowledge of hyper-local SEO strategies and implementation.

To apply, please email your resume to mitch@mypmw.com.